Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
After successfully placing an order, your order will need 1-2 days to be prepared for shipping and another 4-6 days to reach the customer for the US market. Learn more about our Shipping Policy
Go to fazzipew.com
Sign Up: Click the “Get Started” or “Sign Up” button.
Provide Information: Enter your email, username, and password.
After placing an order, you can easily change your delivery address within the next 24 hours. Please contact us via [email protected] or +1 (662) 417-5335, support time: Mon–Sun: 8:00 AM-5:00 PM CST
1. Locate the tracking information:
Confirmation email: Check your inbox for the order confirmation email, which usually contains a tracking number.
Order history: If you have an account with the seller, log in and check your order history, where you should find tracking details.
Shipping confirmation: If you’re tracking a Fazzipew Store order, you can find tracking information in your Fazzipew Store order history.
2. Track your order:
To check tracking service: Please visit Track Order then fill in your order id and email to check your order status
Shipping carrier website: If you know the shipping carrier (e.g., FedEx, UPS, USPS), you can also track the order on their website using the tracking number.
3. Understanding the status:
The tracking information usually displays the order’s current status, such as “In transit,” “Out for delivery,” or “Delivered”.
You may also see estimated delivery dates and updates on the package’s location.
We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.
We do not charge sales tax.
Currently Fazzipew store only provides shipping services within the United States.
All products in your order are in the same package
If you need to swap an item
Returns and Exchanges
Easy Returns: 90-day return policy. Damaged or incorrect items? We’ll cover return shipping and give a full refund. Return and Refund Policy
Fazzipew will send a replacement item or refund 100% of the order value
First, inspect the package and product for damage, then document the damage with photos. Next, contact support Fazzipew. You will receive support according to the Refund and Return Policy
You can send a request to the email address [email protected] or send a request from our contact
You can contact us via the following forms
Email: [email protected]
Phone: +1 (662) 417-5335
Form: Contact Us
Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST
Please contact us at [email protected] or +1 (662) 417-5335, support hours: Mon–Sun: 8:00 AM-5:00 PM CST. To update the correct address for your order
You may request to cancel your order within 24 hours of placing it
No, you cannot pre-order an item that is already sold out